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Refund policy

Our customers satisfaction is extremely important to us and we try our best to return any correspondence within 48 hours.

We offer a full refund or an exchange on items within 30 days of purchase.

The cancellation period expires after 30 days from the day you acquire, or a third party other than the carrier and indicated by you, acquires physical possession of the products.

To exercise your cancellation right, you must inform us, before expiration of cancellation period, by e-mailing info@tadazhi.com with a clear statement that you wish to cancel, including your name, address, order number and documentation for receipt of product.

You must return the products to us without undue delay and in any event not later than 14 days from the day on which you exercise your cancellation right. Please return the products to the following address: tadazhi, att.: Louise / Charlotte, Fabriksvænget 18, port 6, 4130 Viby Sjælland, Denmark. Please return with UPS or GLS. Please choose parcelshop: Stationskiosken, Søndergade 2, 4130 Viby Sjælland, Denmark.

When we have received the returned products, we will reimburse you without undue delay, using the same means of payment as you used for the initial transaction. It is a prerequisite the products are unused, in the original packaging with all original features, including e.g. hang tags, labels etc. When we reimburse you, we will reduce the reimbursement amount with an amount equal to the direct costs of returning the products and any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. 

We do not receive packages where distribution costs are not paid by you or which are not distributed. 

Force Majeure

In case of force majeure, our and your obligations according to Terms & Conditions will be suspended until force majeure does no longer apply.

An example of force majeure could be IT-manipulation, IT-breakdown, war, terror or other extraordinary unforeseeable situations.

In case a part can only fulfill its obligations by applying a disproportionate amount, this may also constitute force majeure. However, money shortage can never be force majeure.

If a supplier to tadazhi.com has claimed force majeure and we therefore cannot fulfil our obligations towards you, we can claim force majeure towards you as well.

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